Returns

View the full return policy

Starting online returns is easy

• Sign in with your email address and verification code.
• Open your order history, choose the order and items you want to return or exchange, and follow the 4-step flow to submit the request.
• After approval, you will receive email updates with shipping instructions.

What items are returnable? (eligible for returns)

• You can request a return within 30 days after receiving your item.
• Items must be unused, resellable, or defective.
• Please keep the original packaging and all tags intact.
• You also need the receipt or proof of purchase.

What items and exceptions are non-refundable?

• Some items cannot be returned, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Contact us if you have questions about a specific item.
• Gift cards.
• Discounted items, if applicable.

Damage, loss, or theft issues

• If the product is faulty, contact us within 7 days of delivery.
• If the product is lost or stolen, keep evidence and contact us immediately.

Exchanges

The fastest way to get what you want is to return the item you have. We allow exchanges for selectable variants. Once approved, the replacement item will be shipped to you.

Refund solutions

• Refund to original payment method.
• Refund to store gift card.
• Refund to store discount.

How soon will I get my refund?

• After processing, you will receive a refund notice. The refund may take 1-3 business days to reach your original payment method; store credit refunds are immediate.
• If you are a VIP customer, the refund is issued immediately after the request is reviewed and approved.
• If more than 15 business days have passed since approval, contact us at jtz3dprintz@gmail.com.